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Support Policy

We support all goods sold by us 'for life'. This means we will support all items we sell until the original purchaser decides to cease using the item or until the cost of repair exceeds the cost of replacement.

If the item is of our manufacture and is sold by another distributor or dealer we will support that item 'for life' provided the user is the original purchaser and the cost of repair does not exceed the cost of replacement.

Items not of our manufacture and sold by others will not be supported by telephone or email or any other means unless by prior agreement.

Before you contact Technical Support please check the following:

We have a simple test program for both KeyWedge and RS232 scanners. It runs in a DOS window on a PC and can be obtained from our Downloads page.

Contact numbers

The primary channel for support is email...

If you need more urgent help you can telephone on...

Returned goods

If you think an item is faulty please contact us first to discuss the matter. Problems are often caused by programming or configuration faults which can be diagnosed and fixed by telephone.

If our engineers decide the item has to be returned for repair they will issue a returns number which should be written on the outside of the package. Items sent to us should be packed carefully and despatched by a method requiring a signature on arrival. You are advised to insure any goods sent to us against loss or damage in transit.

If you are having problems with a barcode scanner it helps if you are able to provide a sample of the barcode you are using.

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